Shipping policy

Shopping Policy

Welcome to ZEVOO. We are committed to providing a smooth, transparent, and hassle-free shopping experience. Please read our Shopping Policy carefully before placing an order.

Order Processing

- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, tracking details will be shared via email or SMS (where applicable).

Shipping & Delivery

- Free Shipping is available on all orders across India.
- Estimated delivery time is 5–8 business days after dispatch.
- Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

While we strive to deliver every order on time, occasional delays beyond our control may occur.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on all eligible orders across India.

To maintain an efficient delivery process, we request customers to place COD orders only if they genuinely intend to accept the delivery.

Customers who repeatedly refuse COD orders without a valid reason may be restricted to prepaid orders only for future purchases.

Order Cancellation

Orders can be cancelled only before they are dispatched.

- Prepaid Orders: If cancelled before dispatch, a full refund will be processed to the original payment method.
- Once an order has been shipped, cancellation requests cannot be accepted.

Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed after multiple attempts, the package may be returned to us.

If you request re-dispatch after the package has been returned, additional shipping charges may apply.

Replacement Policy

We offer a 7-Day Replacement only under the following circumstances:

- You received a damaged product.
- You received a defective product.
- You received the wrong item.

To request a replacement, please contact us within 48 hours of receiving your order.

Required Proof

To help us process your request quickly, please provide:

- Clear photos of the product.
- Photos of the product packaging.
- A complete unboxing video clearly showing the issue.

Replacement requests submitted without sufficient proof may not be eligible for approval.

Return Policy

We currently do not accept returns for:

- Change of mind.
- Personal preference.
- Incorrect product ordered by the customer.
- Products that have been used, damaged by the customer, or are not in their original condition.

Please read the product description carefully before placing your order.

Refund Policy

Refunds are issued only if a replacement cannot be provided.

If approved, refunds will be processed to the original payment method. The time required for the amount to reflect depends on your bank or payment provider.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

ZEVOO is not responsible for delays, failed deliveries, or returned shipments resulting from incorrect or incomplete shipping information provided by the customer.

Force Majeure

Delivery timelines may be affected due to circumstances beyond our control, including but not limited to:

- Natural disasters
- Government restrictions
- Public holidays
- Strikes
- Pandemic-related disruptions
- Courier network delays

We appreciate your patience and understanding in such situations.

Need Help?

If you have any questions regarding your order or this Shopping Policy, please contact us.

**Email:** createsdaksh@gmail.com

**Customer Support Hours**

**Monday – Friday**  
**10:00 AM – 7:00 PM (IST)**

Thank you for shopping with ZEVOO. We appreciate your trust and look forward to serving you with quality products and exceptional customer service.